Privacy Policy for Phoenix Collision

At Phoenix Collision, we respect your privacy and treat your personal information with care. Whether you’re in Raleigh, North Carolina or the surrounding areas, we gather only what we need to serve you better and never share your data without your consent.  

When you visit letphoenixfixit.com or reach out to us, we may collect: your name, email address, phone number, vehicle make and model, insurance claim details and any notes you provide in our contact form; technical information such as IP address, browser type, pages visited and time spent on the site; and cookie data to help our site remember your preferences and improve your experience.  

We use your information to respond to service inquiries, schedule appointments, bill insurance companies directly on your behalf, provide you with updates on repair progress and send occasional newsletters or service reminders if you opt in. We also analyze site usage to improve our website’s performance, content and user experience.  

Our website uses cookies and similar tracking tools to personalize your visit and remember your choices. You can disable cookies through your browser settings, but some features of our site may not function correctly if you do.  

We take the security of your information seriously. Data you provide is stored on secure servers, protected by encryption and firewalls. Access to your data is limited to authorized Phoenix Collision team members and our trusted service providers who help us operate the website and deliver our services.  

We rely on third-party partners to help us serve you better. Google Analytics may collect anonymous usage statistics. Our email service provider handles newsletter distributions and appointment reminders. If you pay online, a secure payment processor manages the transaction. Insurance companies receive only the information needed to process your claim.  

You have the right to review, update or delete the personal information we hold about you. Simply contact Phoenix Collision at the email or phone number below and let us know what you’d like to do. We’ll respond to your request in a timely manner.  

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the revised policy here with an updated date. Your continued use of our website after changes indicates your acceptance of the new terms.  

If you have questions or requests regarding your privacy or this policy, please reach out to us.  

Email: info@letphoenixfixit.com  

Phone: (919) 662-9088